Shradda Traders Pvt Ltd
Refund
Yes, most online grocery stores offer refunds for damaged or expired groceries. You may need to provide evidence, such as photographs, to support your claim.
If you receive the wrong items in your grocery order, you should contact the customer support of the online store immediately. They will usually guide you through the process of returning the incorrect items and receiving a refund or a replacement.
In some cases, online grocery stores may offer refunds if customers are dissatisfied with the quality of the groceries received. You may need to provide specific reasons for your dissatisfaction.
Delivery
We offer lightning-fast delivery! Your order will be delivered within 2 hours from the time of purchase. Our 2-hour delivery service is available for all customers within a 5km radius of our store location.
If you are not available to receive the delivery, the online store may attempt to contact you or leave the order at a designated safe location (if permitted). Some stores may also offer a redelivery option or provide instructions for rescheduling.
While our goal is to meet the 2-hour delivery promise for all orders, there might be rare instances when unforeseen circumstances could cause delays. If your order is delayed, we will do our best to inform you promptly and keep you updated on the revised delivery time
Shipping & Returns
Items must be returned in their original condition and packaging. If the returned item is damaged or not in resalable condition, we reserve the right to apply a partial refund or reject the return altogether.
Once we receive your returned item, our team will process the refund within 2-5 business days. The refund will be credited back to your original payment method.
Yes, customers are responsible for return shipping costs unless the return is due to an error on our part, such as sending the wrong item or a defective product.
Payment
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options and COD. You can select your preferred payment method during the checkout processÂ
Yes, we take your payment security seriously. All payment transactions are encrypted and processed through secure payment gateways, ensuring your personal and financial information remains protected.
Not necessarily. During checkout, you can specify a different billing address if needed. However, please ensure the billing information matches the details associated with your payment method to avoid any payment processing issues.