Refund and Return Policy for VB Mart

1. Refunds and Returns Overview

At VB Mart, we are committed to providing you with the best quality products and services. If you are not completely satisfied with your purchase, we offer a straightforward refund and return process to ensure your satisfaction.

2. Eligibility for Refunds and Returns

  1. Damaged or Defective Products: You may request a refund or return for products that are damaged, defective, or do not meet the expected quality standards upon delivery.
  2. Incorrect Items: If you receive items that you did not order, you are eligible for a refund or exchange.
  3. Dissatisfaction: If you are dissatisfied with a product due to quality concerns, you may be eligible for a refund or replacement.

3. Refund and Return Process

  1. Reporting Issues: To initiate a refund or return, please contact our customer support team within 7 days of receiving the product. Provide details of the issue, including photos if applicable.
  2. Evaluation: Our team will review your request and may request additional information or evidence to verify the issue.
  3. Approval or Rejection: We will notify you of the approval or rejection of your refund or return request. If approved, we will provide instructions on the next steps.
  4. Return Shipping: In some cases, we may request you to return the product. We will provide you with instructions for return shipping.

4. Refund Options

  1. Original Payment Method: If your refund is approved, the amount will be credited back to the original payment method used for the purchase.
  2. Store Credit: Alternatively, you may choose to receive a store credit that can be used for future purchases on our online grocery store.

5. Exceptions

  1. Perishable Items: Due to the nature of grocery products, we may not accept returns or provide refunds for perishable items that have been opened or used.
  2. Buyer’s Remorse: We do not offer refunds for change of mind or buyer’s remorse. Please carefully review your order before completing the purchase.

6. Changes to the Refund and Return Policy

We may update this Refund and Return Policy to reflect changes in our practices or applicable laws. We will notify you of any significant changes through our website or other communication channels.

By using our online grocery store services, you acknowledge and consent to the terms described in this Refund and Return Policy.